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Tag : service

Launch – New Website and Improved Support

Over the past few months, TotalCare has been investing across different areas of the business, ranging from accreditations, staff training, internal processes and marketing, to future proof the way we engage and offer our services.

Today we are proud to launch Phase 1 of our new website. We plan to add new features to our website which will make it easier to get in touch, book services and receive faster quotations. The website is more intuitive across different screen sizes and devices.

We will keep you up-to-date with our activities, including: business updates, activities, events and where we are. We are excited for the future, and feel confident that by continually building a strong business behind the scenes, this will improve our customers experience front of house.

Visit our website today and watch out for new features coming this year: www.totalcarehygieneservices.com

 

 

#cleaning #cleaningservices #refrigeration #hotel #website #service #facilities #maintenance #engineering #newhorizons

To Scrub or Not to Scrub: Why TotalCare’s True Love Isn’t Actually Cleaning 

‘I contacted TotalCare to assist me with the completion of a tight (refrigeration) maintenance schedule. This was a success: it is safe to say that I am very pleased with the results. They took ownership over their responsibility, allowing me to get on with my own important tasks. I will continue to use them, and would happily endorse them.’

– Greg Lindley, ColdService Ltd

Recent Cooling Post Article: http://www.coolingpost.com/uk-news/bradley-comes-clean-with-new-service/

This might surprise you, but cleaning isn’t our passion. It’s part of what we do, of course: wherever human beings live or work, we create dirt and chaos that must be resolved into cleanliness and order. But anyone can mop your floor or shampoo your office carpet. We’re interested in more than that: we want to promote long-term solutions that will preserve system, facility and human health. The continuing health and happiness of your workforce. The preservation of your equipment to keep it working efficiently and well. A workspace that protects and provides for your employers. We believe that clean conditions, smooth-running equipment and healthy, comfortable inhabitants make a business really soar; a house feel like a proper home.
That’s why we employ Hygienists, not cleaners.

We want our services to make a tangible difference to the way you live and work. So we invest in the latest equipment and technologies, keeping abreast of developments in the industry. And putting the customer first means starting with our own employees.

Every one of our Hygienists is part of our core ethos, from the very beginning of their career. Each has undergone specialised training courses, then shadowed a senior Hygienist before joining a team. As a company we cover domestic, commercial and specialist cleaning and hygiene services – everything from gardens to windows to carpets to fridges, in homes and offices large and small –there’s a lot to learn. We run a strong mentoring programme to keep developing individuals’ talents, and a continuing incentive scheme to recognise outstanding contributions. Everyone is employed full-time on a secure contract, and we are proud to support the living wage for all our staff.

Our theory was that happy Hygienists would make for happy customers. Once we’d put all these systems in place, we found we had motivated, passionate employees who care just as much about your health and happiness as you do.

So when I call TotalCare Hygiene Services and book a session, what can I expect?

Do you have a garden or grounds to spruce up? An office space to sanitise? Toddler-stained carpets to rescue? Congratulations: we’ve got Hygienists ready to help you! Each of our teams is comprised of a trainee, a supervisor and a senior. They are trained in a workflow we call PAC: preparation, where the job is thoroughly assessed, planned and prepared for; application, where each team member is delegated an individual task that will receive their full attention; and confirmation, where every job is checked personally by an appointed supervisor before completion.

We’ll ensure you’re fully informed at every stage. After the initial assessment, we’ll explain what needs to be done, how we’ll achieve it and how long we expect it to take. If anything unexpected comes up during the task, you’ll be the first to know. And once we’ve finished, we’ll take you through what’s been done to make sure you’re satisfied with the results.

What if I’m not satisfied?

We try very hard to make sure you will be! But in case you’re not, our guarantee means that we’ll return quickly and at no extra cost to resolve any problems.

If you’re interested in any of our services, we’d love you to contact us via our website. Let’s make your long-term health and comfort our business: one team of happy Hygienists at a time.

Taming the Beast: How TotalCare Makes Refrigeration Headaches a Thing of the Past

 

Next time you’re in a supermarket, count up the refrigerated display cabinets (yes, we know how to live). Chances are, if you’re a customer, you’ve never noticed how many there are. In fact up to 79,000 throughout a single large grocers estate! Each chiller (another word for fridge) has on average 5-6 fans per fridge to circulate airflow, totalling 395,000 fans across one supermarket brand. If you’re a Store Manager or employee, though, we’re willing to bet you spend far too much time thinking about refrigeration units, and the many problems they tend to cause.

 

Refrigeration units: can’t live with ‘em, can’t live without ‘em

A large grocer couldn’t run without refrigeration, to cool and preserve the goods on sale. Sales revenues from chilled foods make up more then 60-70% of all goods sold throughout some single grocers. So, how critical are chilled goods from a sales and profit perspective to supermarkets? The answer is incredibly important!

Yet maintaining, servicing and mending each cabinet consumes valuable time and resources, and can even affect consumer confidence. Here’s a quick run-down of the common issues:

 

  • Drain blockages: Refrigeration units are havens for bacteria biofilms(jelly-like bacterial secretions that thrive in warm, dark and damp areas). Once the biofilms have built up, condensate is unable to drain away, resulting in water spillages on to the shop floor. Employees can only soak up the water with absorption socks called Puddle Pythons, and wait for a refrigeration engineer to be available. In the meantime, customers may slip and fall, resulting in potential injury and possibly out-of-court settlements and increased insurance premiums. 40% of all declared injuries throughout supermarkets are due to slip&trip hazards (Health&Safety Executive).

 

  • Shut-down for cleaning: most refrigeration cabinets are given a deep clean once every 9-12 months (housing and panels are generally cleaned every few weeks). The traditional cleaning method involves vacuuming drain-lines and high-pressure washing with cold to warm water – which means shutting down the cabinet, removing produce, and disrupting customers. No disinfectants are used to remove micro-organisms. However, due to the lack of correct use of chemical products in situ with a poorly executed methodology, the 1-2 time maintenances become more frequent throughout the year, which may result in compromised reputations for both the contractor and grocer.

 

  • Parts/Component breakdown: it’s been reported that, on average, 7% of refrigeration fans and fan motors need replacing every month. Based on what has previously been stated, this is approximately 27,650 per year throughout a single supermarket chain. In larger stores this can work out to be a whopping thirty parts per month per larger store! As a result of faulty fans, due to drain blockages, the evaporator coils are also prone to freezing, necessitating a full defrost and potential loss of goods and sales revenues.

 

  • Increased energy bills: The build-up of biofilms can also affect the heating/cooling flow within the unit, increasing surface corrosion and making the unit less energy efficient. It is a proven fact, throughout the refrigeration industry, that for every 1 degree increase in condensing temperature energy costs can rise by 2-4%. Studies have shown in some cases of an overall increase of up to 36%!

Other costs to grocers and contractors include: Service Contractor call out fees (inclusive contrac or pay as you go), system downtime, loss of sales revenues, component replacements, insurances premiums and energy taxes!

The build-up of dirt and bacteria jelly is worrying for stakeholders, especially when located so close to goods that are for human consumption.

What’s a Store Manager to do about all of this? It’s vital for the store’s reputation and name – and for the health and happiness of its customers – for refrigeration units to be cleaned well, maintained efficiently and mended in a way that causes the least disruption. Unfortunately, current cleaning methods don’t tend to address the underlying issues, allowing bacteria to rapidly return, and the cycle of breaking-down and patching-up to continue.

 

TotalCare does things differently

We’ve got good news for you: we believe our one-time, first-time approachshould apply to even the most troublesome of refrigeration cabinets. That’s why we’ve adopted a new cleaning method for commercial refrigerators, using products that have been registered with the international NSF non-food compounds programme. It means they can be used safely where food is stored and handled. And because we use safe cleaning products not just warm water, we completely remove the damaging biofilms each time, discouraging regrowth for longer. Infact, up to the next scheduled cleaning regime.

We also physically remove dirt and dust from circulating airflows, improving the surrounding air quality. We’ve found that our method preserves component life for longer, reduces the number of service calls, keeps drains leak-free for up to fourteen months, helps units stay energy efficient, and significantly reduces disruption in-store.

We think of ourselves as your reputation insurers: a vital, willing partner in boosting customer and employee satisfaction. This is achieved when the right combination of cleaning products with the right level of technical understanding come together.

Imagine it: no more water leak-and-breakdown headaches. You and your refrigeration cabinets can be friends for good. More importantly your customers will want to come back knowing that their goods are kept in a clean and hygienic environment!

Find out more: http://www.totalcarehygieneservices.com/refrigeration.html

Meet the Biofilms: Your Refrigerator’s Worst Enemy, and Probably Yours Too

 

You might think that the worst you can find down the back, in or around a refrigeration unit would be a bit of ancient cheese, pushed out of sight by an enterprising toddler. Well, we’re not ruling out the cheese, but we’ve got some news for you: the worst that lives in those hard-to-reach spaces is more than enough to put your customers off their morning coffee.

Meet the biofilms.Here’s where they come to life: in the sort of dark, damp spaces where bacteria thrive. Once a few bacteria have adhered to a surface, they begin to multiply, and different kinds are attracted to the same spot through a form of bacterial communication called ‘quorum sensing’. As the bacteria form a colony, they begin to secrete a robust, jelly-like substance called a biofilm. As the colony begins to mature, the biofilms thicken and the bacteria start to disperse, covering more surfaces and spreading as far as they can.

Bacterial colonies will produce biofilms in any damp, humid environment – anywhere from the drains in your shower to the bottom of your fish tank to the spaces between your teeth (we call this dental plaque!). But refrigerators – especially the large, industrial models in supermarkets – are a particular favourite. And that’s a problem, if you’re the manager of a large grocer. Not only do biofilms look unsightly and unhygienic, but they can lead to food contamination, total equipment breakdown and a fatal loss of consumer confidence.

Want to know how? Here’s a common timelinefor biofilm mayhem:

 

Bacteria are transported by the airflow and introduced to refrigerator ->

The biofilms begin to plug the water drain in the refrigerator. ->

The water, instead of draining, backs up. ->

The water comes into contact with the fan motors, short-circuiting the motors and corroding the outer casing. ->

The now-limited air-flow forces the fridge to drop its internal operating temperature. ->

Ice forms on the coil and begins to freeze in the water tray, causing more blockages and internal damage. ->

Water begins to spill out onto the shop floor, presenting an immediate hazard for customers. ->

An engineer is called, and the unit is demerchandised and switched off. ->

Sales revenues are lost and, after prolonged or repeated shut-down, so is consumer confidence.

 

And all this can reoccur in as little as four to eight weeks.

 

It’s Time We Said No to our Cold-Weather Invaders: How Daily Hygiene Protects Your Family At Home

 

It’s autumn at last – and we’ve got woolly jumpers, hot drinks, falling leaves and roaring fires firmly back on our agenda. Unfortunately, something much less pleasant arrives alongside school terms and chilly weather: a virtual army of bugs, viruses and other nasties, ready to attack our bodies.

 

If you have children, chances are they’ve already spent a couple of days at home with a start-of-term bug. Children are especially prone to picking up cold-weather viruses, both because their immune systems are less robust than an adult’s, and because they often forget the simple hygienic practises that reduce the spread of infection.

 

But are they the only ones?

 

According to the microbiologist Professor Sally Bloomfield (London School of Hygiene and Tropical Medicine)[1], the person you’re most likely to get infected by is yourself; after that, the other people in your home. Sneezing and coughing, using the toilet or handling a pet without washing your hands afterwards – particularly if you then handle food – are easy ways for germs to spread within families. A 2007 survey by the Hygiene Council found that up to two-thirds of Britons don’t always follow basic hygiene: an astonishing and worrying proportion, especially with the rise of antibiotic-resistant superbugs in homes and hospitals. It’s also estimated that 40% of reported food-related outbreaks of infection in Europe occur in our own kitchens.

 

How do the microorganisms spread?

 

Partly by physical contact – but more often, by one person leaving bacteria on a surface, which is then touched by another. 40% of rhinoviruses (a common cold-causing virus) are infectious on hands for up to an hour…but viruses on non-porous surfaces, such as door handles and worktops, can last at least six hours, and sometimes more than a day[2]. In 2014[3], a team from the University of Arizona placed a Norovirus substitute on a single office door handle, and found it had spread to light switches, table tops, coffee pot handles, taps, phones and computer equipment throughout the entire building, between two and eight hours later.

 

So what can we do to stay healthy this season?

 

As the NHS LiveWell website reminds us: ‘Healthcare workers now realise the home has a critical role in the fight against infectious diseases’. Personal hygiene is vital, of course, but so is the cleanliness of our home. Clean and hygienic surroundings will protect ourselves and our families, particularly those most vulnerable to infection.

 

However, between work, school and other commitments, we know that cleaning often gets pushed to the bottom of the list. That’s why our domestic cleaning serviceis one of our favourites: we feel it’s something that can really benefit ordinary families, in tangible and important ways.

 

Just think about it: we’ll take our usual thorough approach and deep-clean all those hard-to-reach areas you never get round to. Our trained Hygienists use only professional equipment, and are carefully assessed every time to make sure we’ve done the best possible job. You’ll be able to come home from a long day and not worry about how the house looks; instead, more time for family, commitments, and hobbies, while we maintain a consistent cleanliness that will make your life easier, healthier and more enjoyable.

 

You might think that you don’t deserve a cleaner – or perhaps that you can’t afford one. We believe that everyone deserves to live in a home they enjoy, regardless of their circumstances. And we offer cost savings to regular customers, so it’s always worth dropping us an email to see what we can do.

Let us help you stay virus-free this season– after all, who wants to spend autumn sniffling in bed, when there’s so much else to enjoy?

[1]http://www.nhs.uk/Livewell/homehygiene/Pages/how-clean-is-your-home.aspx

[2]http://www.nhs.uk/chq/Pages/how-long-do-bacteria-and-viruses-live-outside-the-body.aspx

[3]http://www.independent.co.uk/life-style/health-and-families/health-news/a-virus-can-spread-around-an-entire-building-within-just-hours-of-contaminating-one-surface-9720988.html

When Cleaning Marriages Go Wrong: Common Cleaner Complaints, and Our Solutions

 

‘About us’ Flyer

 

Whether Office, Domestic or Industrial cleaning serves, these basic rules apply to across the board. We live by these. Read on to find out more…and then call us for a quote:

Does everyone deserve a cleaner, if they want one? We think so. It can be hard for a businesses and families to hire a cleaning service, despite the high level of available service providers. Some might have the feeling like it’s an unnecessary luxury, or somehow a poor reflection on them. But the simple truth is that our lives are busy and often stressful, with increasing number of daily tasks to accomplish  within the working day and with many other demands to consider. If we can make a customer’s day easier, improve general hygiene standards and freeing up time to allow our customers to focus without added stress, then this is a marriage made in heaven. We feel this is what we bring to the relationship.

That’s why we hate to hear of cleaning stories gone wrong. If a customer has put in time and expense to find a cleaning service, it’s a real shame when that relationship sours. When we began TotalCare Hygiene Services, we spent some time researching common complaints and turned these into strengths – this could explain our 5 star reviews.

Here’s what we found.

First – and this goes without saying, really – cleaning is a personal service. A customer’s home, workspace and social areas are safe spaces: it reflects who they are and what’s important to them. Letting a stranger in can be stressful! Customers, more than anything, want to feel that you understand and respect their needs and can carry out their wishes.

When things go wrong, it’s usually because this basic premise has been undermined.

Time management and ‘getting your money’s worth’

Some customers report finding their cleaner on the phone, talking to friends, or scoring in the janitors cupboard, during designated cleaning hours.

Other workers do not stay for the whole allotted time, but appear to ‘rush through’ the job as quickly as possible, in order to leave early.

Sometimes the customer feels like important tasks have been ‘skimmed over’, with more time spent on less important areas.

Safety and communication

Sometimes a cleaner has invited others to help with the cleaning, without notifying the client, whether or not these people are authenticated or professionally monitored. This feels unsafe and inappropriate to a client who has opened their home – It is true that some circumstances may occur where cleaners are unavailable, due to sickness or other issues, however and open and honest approach goes a long way.

Customers report that workers do not notify them about changes in schedule – whether in personnel, date and time changes, or even which cleaning tasks can be covered on which day. From the cleaner’s perspective, these changes are often out of their control and cannot be prevented – but poor communication has made the situation worse.

Many problems arise when the customer and the worker have not fully communicated their expectations. Some workers feel they are creating a strong customer relationship when they stop to chat, or play with the family pet – whereas the customer may see this as wasting valuable time. Other miscommunications may include the customer not understanding how long a task will take or how much it should cost, a worker not prioritising the customer’s most important requests, or expected standards of cleanliness not being met.

Professionalism and quality control

A common complaint is that, after a while, cleaning standards drop. The employee is no longer motivated, poorly remunerated, or given inadequate feedback.

Just because someone cleans their own home well, doesn’t qualify them to uphold the standards of a professional service. We employ Hygienists, because we train them in all aspects regarding the prices they offer, from the method to the theoretical.

Cleaners often appear to have a short shelf life: cleaning companies sometimes have a high turnover or send a different cleaner every week, meaning there is no opportunity for consistency and long-term relationships.

So what have we learned?

Here are our three key priorities:

Communication. Right from the beginning, it’s vital that expectations are communicated and understood on both sides. The customer needs to understand what they can expect for the price they are willing to pay, and the hygienist needs to know what the customer’s priorities are, and how best to meet them.

Consistency. Whenever possible, the same hygienist should be sent to the same customer. Any necessary changes should be communicated promptly and transparently. Long-term relationships of trust can be established, and expectations met.

Investment. Our hygienists are not temporary, under-valued or left to their own devices. For the sake of their motivation and the customer’s satisfaction, we invest in them and their future. Training and mentoring programmes, incentive schemes, continual feedback and quality control: it all helps to keep our standards high and our employees – and customers – happy.

It’s what we’re here for, after all, isn’t it?

Want to find out more about TotalCare’s domestic cleaning services? Contact us here.

 

A Wet Floor Sign, doesn’t mean clean floor!

Some years ago, a former colleague and I met a team of Refrigeration Engineers at a Supermarket. I was interested in what they were doing. Wet Floor Signs littered the floor, water puddles were everywhere to be seen. Initially, any passer-by would have assumed that the floor was being cleaned, so to take caution, but on closer inspection, it was evident that signs had nothing to do with cleaning…The Engineers were infact unblocking a drains.

Insite:

Refrigeration produces moisture – Warm moist air is transported by fans through a heat exchanger called an Evaporator Coil. The Evaporator is set a low temperature – its purpose is to draw in heat energy from the objects stored in the fridge.

As the air passes through the coil, moisture molecules are attracted to each other, as more and more molecules come together water droplets form. These droplets then run down the Evaporator coil into a water collection tray called the Condensate Tray. The build-up of moisture needs to flow away, via a condensate drain (which runs underneath the fridge and the store).

Dirt, packaging and bacteria cause restrictions and blockages in the drains. Water, not able to flow away, will back up and over spill all over the shop floor.

With 40% of all reported incidents across Grocers is linked to Slips and Trips, preventative measures are extremely important.

I have since noticed the same issues raising across many different Grocers at home and abroad. I have spent many years travelling in building awareness in the correct principles surrounding maintaining clean and clear drains and coils. This is truly a universal problem and for this reason TotalCare was born.

Back to the story…

Engineers vacuuming drains from blockages. What are they vaccuuming? What is the root cause of the  blockage and why does it effect so many stores in so many towns?

It is true that packaging and plastic bags can get caught in the drains, but the real colperate are Biofilms!

Biofilms are micro-organism communities. Clusters of bacteria and germs come together to support a small ecosystem within dark, damp environments. It just so happens, that refrigeration is the perfect breeding ground for microbes and pathogens. To adhere to a surface (to create a bacteria community), bacteria produces a gel  called Exopolyshaccarides – This gel forms in layers resulting in a thick congealed goo, which then fills water drains in fridges, resulting in blockages. Exopolyshaccarides (technical name for bacteria goo), are removed from drains via a vacuum.

The process of vacuuming drains is repeated again and again, meaning that the root-cause of the problem (micro-organisms) are not treated. There are many treatment methods, many of which act as a bandaid over a wound instead of treating the wound first for possible infections.

It has become evident that the correct application method needs to marry-up with the correct chemical solution. Without the two working closely together, you’ll find the same problem re-occurring way ahead of any planned maintenance.

This year has been a great testing platform for our services. We have helped and assisted the following refrigeration clients in achieving the best results: Tesco, Epta, Westway, M&S, Newman Ref and many more.

Since our visits water leak call-outs have reduced to practically zero…unfortunately we can’t prevent pieces of broccoli getting caught in the plug.

In conclusion, don’t look under that refrigerated trap door! You may just meet the Exopolysaccharide Boogy Man!
For more information follow the link:
http://www.totalcarehygieneservices.com/refrigeration.html

#drainublocking #health&saftey #calloutreduction #refrigeration #refrigerationmaintenance

Fast Drying vs Slow Drying

Just as with many things, each and every item has its advantages and disadvantages. This is the same with carpet cleaning. The first and most important is the consistency in stain removal.

Stain removal can be a hard and complex science. There isn’t a once size fits all scenario, this is because of the pH level of different substance that are drop, leaked, trodden onto the fabric. Choosing the right chemical solution and method for removing the stain is skilled job and in many cases experience wins.

The most common carpet and upholstery cleaning methods are:

  1. Bonneting – A heated (Damp) pad is used in conjunction with a slow rpm rotary machine. The pad softens the fibres and lifts dirt off the surface. Low to medium pile carpets, the likes of which found in offices, hotels and public areas, benefit from this system. Other benefits include: Fast drying, low noise, more efficient turnaround.
  2. Extraction – An Extraction wand with jets force cleaning chemical under pressure deep into the carpet pile. At the same time, as the extraction wand is moved over the carpet while powerful vacuums evacuate the moisture. Measuring the moisture level both before and after ensures the minimum amount of liquid remains in the carpet. Benefits of this cleaning are: deeper clean in between the fibres, ideal for heavily soiled carpets, removes deeper darker stains.

Extraction takes longer to dry. Bonneting is faster drying. The balancing act for any expert is matching the quality expectation vs drying expectation. The longer and slower isn’t always the best step forward, as more moisture introduced the carpet will take longer to dry. Less moisture may not remove most stains.

Both have there uses. Both can be used in combination each other. The nature of the clients expectations, operations and quality expectation will determine which is best suited to the job. An expert carpet cleaning provider should offer multiple options to get the best results.

Stain removal is a complex task. The general rule for successful stain removal is time. The faster one can react more likely the stain can be removed. Simply cleaning it with either of the above method after a long period isn’t enough. The correct steps in line with the correct chemical choice is key, but again speedy reactions will prove the most successful.

The client should also not hold its vendor to ransom, if certain stains are not removed…there something’s outside of everyone’s control.

The Golden Rules of Commercial Fridge Maintenance

It’s a debate that still rages within the UK’s Heating, Ventilation and Air Conditioning industry: which product performs best at keeping drains clear and free from water leaks? It’s particularly fierce between the manufacturers of those chemical products, all of whom recommend their own strip or tablet options, with impressive claims as to their effectiveness and longevity.

But that’s not really where the discussion should begin at all: here at TotalCare Hygiene Services Ltd, we know it’s important to understand the cause of a repeatedly blocked drain, before a solution can be recommended. And the root causes of blocked drains tend to be threefold:

  1. Poor Drainage Installation:

There are two common offenders here –

a. Design.In recent years, the designers of refrigeration display cabinets have tried to maximise the amount of goods the cabinet can hold. As a result of this trend, the space between the bottom of the cabinet and the drainage area is reducing. A smaller space reduces the flow levels in which drain pipe can run.

b. Installation.For water to flow freely, the drainage equipment should be installed with a minimum gradient to allow free flow of water. It’s an easy thing to miss, and done incorrectly it leads to big problems.

 

  1. Dirt and Contaminants: 

It’s astonishing what our engineers have found in the bottom of refrigeration cases over the years: foodstuffs, packaging, labels, pens, tools, bulbs, coins, hair and even mice. Each has the potential to block the drain. As customers and staff restack goods or take them away, items can fall into the condensate collection tray under the refrigeration cabinet, adding to the blockage risk.

 

  1. Exopolysaccharides:

Or, to use their more common name, biofilms. They’re robust, jelly-like substances secreted by colonies of bacteria, especially in damp, dark placeslike refrigeration cabinets. Not only do they look unsightly and unhygienic, they can very quickly plug the drainage system, causing water to short-circuit the fan motors and put the whole unit out of action.

 

What’s the solution?

After correcting any issues with installation and drainage, the most vital change to make is also the simplest: at minimum, booking a deep clean once a year. While we do have effective cleaning products we prefer and use, the frequency of cleaning matters even more.  The dirt layer acts like insulation, with Refrigeration equipment relying heavily on heat transfer, this layer will reduce its efficiency and then a cascade of problems will follow.

Some supermarket chains only allocate a deep clean once every two years, and the strain on the refrigeration unit tells – One such tell, are water puddles around the refrigeration equipment. Other chains will allow for more frequent visits, these may not resolve all problems, but in many cases water leak call-outs can be significantly reduced.

And those wonder products that promise to keep drains blockage-free for up to twelve months? They’re effective, but they should be the last step in the process rather than the first port of call. Just as doctors need to clean a wound before they can treat it, to reduce the possibility of further complications, so we need to find the cause of repeated blockages in supermarket refrigeration before we treat the area with preventative measures.

 

Good refrigerator hygiene helps your bottom line

When a unit breaks, it’s never just about the unit. Keeping your refrigerators in good health for longer means:

  1. A reduction in service calls
  2. A reduction in potential visitor and staff injuries
  3. A reduction in system downtime
  4. A reduction in component failure and replacement parts
  5. A reduction in possible health hazards from multiplying bacteria
  6. A reduction in store operation disruptions
  7. An increase in sales

All of which include a direct cost benefit to the business. What’s needed is more than the correct chemical choice: it’s the right service provider delivering its thoughtful cleaning solutions in the right way.

TotalCares top tips for maintaining refrigeration plant are:

  1. Pumps & Drains cleared from blockages, via Vacuum or Heavy Duty Drain Unblocker
  2. Chemical Selection:
    1. Disinfectant and Cleaner for the removal of dirt and eradication of biofilms.
    2. Biocidal tray treatment – Ongoing protection between maintenance visits
  3. Frequency – Frequent visits to monitor and regular cleaning cycles.

Call TotalCare Hygiene Services Ltd, and we’ll work to understand the problem and find the right solution. No ‘wonder products’ required.

 

 

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Safe Contractor, F-Gas, Altius certification and approvals

TotalCare Hygiene Services achieves new accreditations, with more to follow in 2019.

Our mission statement, here at TotalCare Hygiene Services, has been the same since we launched in 2016: to promote clean conditions for the preservation and longevity of system, facility and human health. That vision sets the tone for our day-to-day work, where we want our cleaning services to provide long-term preventative measures as well as immediate solutions, and it also informs our strategic path ahead. We always want to be in the vanguard of the professional hygiene industry: championing safer procedures, investigating new technologies and processes, and going the extra mile in customer service.

As part of this vision, we’ve been working hard on achieving accreditations from various industry-recognised regulatory bodies. Over the past few months, we’ve accomplished the following:

  • Assured Vendor, via Altius
  • Certified Safe Contractor, via Alcumus
  • F-Gas Certified and Registered with Refcom
  • Registered with BESA Training
  • Partnered with Business Edge for all HVAC training
  • Health and Safety Awareness Training, via Praxis42

Each of these regulatory bodies has assessed our procedures, reviewed evidence we’ve submitted and confirmed that we’ve met their requirements for above-and-beyond health and safety practices.  The accreditations affirm our commitment to maintaining safe practices and investing in continual staff training, and we’ll pass the benefits of those practices onto our customers. Our next step is to work towards compliance with ISO 9001, the international standard that confirms the ability to provide services that consistently meet customer and industry requirements. We’re now building the back-end framework to support our application, once we feel ready to make the jump.

It’s essential to us that our customers have confidence in us: confidence that our work will be of the highest quality, confidence that we’ll always be open, transparent and accountable, and confidence that we ensure safe and effective procedures at all times. When customers use our services, especially repeat customers, it’s a sign of trust we take very seriously. We’re excited for where the industry will develop in 2019, and, as ever, hope to be at the forefront of positive change.

 

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Support

Our support is not just on the job, but before the job and after the job! We are happy to look into any task, such as site inspections, maintenance training, post job reporting and auditing and complete the service job too. You'll be updated on our progress every step of the way.

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Our office operates between Monday-Friday, but our service is available all week long, night or day. Our operatives travel throughout the UK servicing and maintaining facilities and commercial plant. See what we can do for you - complete the fields to the left.