‘I contacted TotalCare to assist me with the completion of a tight (refrigeration) maintenance schedule. This was a success: it is safe to say that I am very pleased with the results. They took ownership over their responsibility, allowing me to get on with my own important tasks. I will continue to use them, and would happily endorse them.’
– Greg Lindley, ColdService Ltd
Recent Cooling Post Article: http://www.coolingpost.com/uk-news/bradley-comes-clean-with-new-service/
This might surprise you, but cleaning isn’t our passion. It’s part of what we do, of course: wherever human beings live or work, we create dirt and chaos that must be resolved into cleanliness and order. But anyone can mop your floor or shampoo your office carpet. We’re interested in more than that: we want to promote long-term solutions that will preserve system, facility and human health. The continuing health and happiness of your workforce. The preservation of your equipment to keep it working efficiently and well. A workspace that protects and provides for your employers. We believe that clean conditions, smooth-running equipment and healthy, comfortable inhabitants make a business really soar; a house feel like a proper home.
That’s why we employ Hygienists, not cleaners.
We want our services to make a tangible difference to the way you live and work. So we invest in the latest equipment and technologies, keeping abreast of developments in the industry. And putting the customer first means starting with our own employees.
Every one of our Hygienists is part of our core ethos, from the very beginning of their career. Each has undergone specialised training courses, then shadowed a senior Hygienist before joining a team. As a company we cover domestic, commercial and specialist cleaning and hygiene services – everything from gardens to windows to carpets to fridges, in homes and offices large and small –there’s a lot to learn. We run a strong mentoring programme to keep developing individuals’ talents, and a continuing incentive scheme to recognise outstanding contributions. Everyone is employed full-time on a secure contract, and we are proud to support the living wage for all our staff.
Our theory was that happy Hygienists would make for happy customers. Once we’d put all these systems in place, we found we had motivated, passionate employees who care just as much about your health and happiness as you do.
So when I call TotalCare Hygiene Services and book a session, what can I expect?
Do you have a garden or grounds to spruce up? An office space to sanitise? Toddler-stained carpets to rescue? Congratulations: we’ve got Hygienists ready to help you! Each of our teams is comprised of a trainee, a supervisor and a senior. They are trained in a workflow we call PAC: preparation, where the job is thoroughly assessed, planned and prepared for; application, where each team member is delegated an individual task that will receive their full attention; and confirmation, where every job is checked personally by an appointed supervisor before completion.
We’ll ensure you’re fully informed at every stage. After the initial assessment, we’ll explain what needs to be done, how we’ll achieve it and how long we expect it to take. If anything unexpected comes up during the task, you’ll be the first to know. And once we’ve finished, we’ll take you through what’s been done to make sure you’re satisfied with the results.
What if I’m not satisfied?
We try very hard to make sure you will be! But in case you’re not, our guarantee means that we’ll return quickly and at no extra cost to resolve any problems.
If you’re interested in any of our services, we’d love you to contact us via our website. Let’s make your long-term health and comfort our business: one team of happy Hygienists at a time.