totalcare-hygiene-services-ltdtotalcare-hygiene-services-ltd

Category : Commercial

Coffee Smog: The Hidden Particulates Clogging Your Coffee Shop’s Air Filter

Coffee Smog: The Hidden Particulates Clogging

Your Coffee Shop’s Air Filter

It sometimes feels like there’s one on every corner – and in fact, there are now an estimated 22,845 coffee shop outlets in the UK, with the last decade seeing the largest growth period for the industry. The country’s increasing passion for hot beverages and ham-and-gruyere toasties is worth a staggering £8.9 billion in annual revenue. But the coffee shop atmosphere creates a distinct problem for equipment maintenance companies.

Air-conditioning is now an accepted and expected part of running a commercial establishment, offering a level of comfort cooling, dehumidifying open spaces, and maintaining indoor air quality regardless of the weather. Air-conditioning units naturally become less efficient when exposed to dirt and debris over time: their filters are estimated to be around 60% effective, preventing larger dirt particles like dust and skin cells from getting through to the unit, but allowing in smaller particulates with the air. As filters gradually become clogged, dirt is pulled through to land on the coil surface. After that, it’s a domino effect of escalating problems:

  • the dirt acts as an insulation layer,
  • the reduced heat transfer makes the system work hard to achieve the same cooling effect,
  • the internal components, under additional strain, are more likely to leak or otherwise fail,
  • energy and maintenance costs for keeping the unit running spiral (an inefficient unit can boost the energy bill by around 36%), and
  • eventually the unit is beyond repair and must be replaced.

This is a recurring issue in every commercial establishment, but for coffee shop franchises, it presents a particular problem. Coffee and cocoa powders, milk powders and sugar particles settle on the AC unit; when combined with moisture and heat from the coil, these deposits become a sticky, tar-like substance. No one chemical cleaner will remove this combination of dairy, sugars and fats easily, and not every cleaning company is able to provide a bespoke solution. A dark, damp environment like an AC unit very quickly becomes a haven for bacteria and microorganisms, and it’s essential to clean efficiently and regularly to maintain good standards of public health.

What can be done? Firstly, the owners of coffee shop franchises need to be aware of the hazards of insufficiently maintained air conditioning systems, and build regular cleaning sessions into their budget. With inverters, heating and cooling can be provided from the same equipment, and these modern air-conditioning plants are increasingly replacing traditional heating systems. As this means the equipment is running all year round, it’s under a great deal of pressure. Systems like this become inefficient when left unmaintained, and it’s best to follow the instructions of the original equipment manufacturer to keep it running in peak condition. A regular clean helps prevent the build-up of deposits and bacteria, and makes those deposits easier to remove.

Many AC manufacturers recommend two deep cleans a year at minimum, and independent HVAC training organisations have recommended that a Planned Preventative Maintenance (PPM) programme should include the following:

  • Carry out a visual inspection
  • Check all fittings and fixtures
  • Remove and clean filter
  • Remove and clean condensate tray
  • Deep clean exposed coil
  • Clear and clean pumps and drain lines
  • Check refrigeration cycle
  • Check for refrigeration leaks
  • Check airflows and temperatures
  • Reassemble
  • Check system operation – raise a repair call if faults are found.

 

As for the cleaning process itself, we are finding that a combination of dirt removal with various cleaning fluids works best, freeing the coils from contamination and checking the pumps and drains for any bacteria slime blockages. Some contractors have invested in UVB technology to disinfect AC coils, but if the dirt is not effectively removed, then no level of UVB will suffice. The right chemical solution, in conjunction with the most effective cleaning method, is crucial.

As the coffee shop demand shows no sign of slowing down, we’ll keep abreast of the most cutting-edge new research – to make sure the air stays as clean as your coffee mug.

 

Contact TotalCare Hygiene Services: Air Conditioning Maintenance

 

#refrigeration #hvac #hvaclife #airconditioning #hvacr #heating #airconditioner #cooling #contractor #hvactech #plumbing #ac #service #hvactechnician #furnace #installation #heatingandcooling #tradesman #cool #air #hvacservice #refrigerator #repair #electrical #aireacondicionado #work #hvacrepair #like #maintenance #hvac #hvaclife #plumbing #hvactechnician #airconditioning #heating #hvactech #electrician #contractor #hvacr #hvacservice #construction #plumber #refrigeration #heatingandcooling #electrical #hvaclove #cooling #plumbinglife #hvacinstall #hvacrepair #mechanical #tools #furnace #hvactools #installation #ac #hvaccontractor #boiler #coffee #cafe #coffeetime #coffeeshop #coffeelover #food #love #barista #espresso #coffeelovers #tea #breakfast #instagood #latte #coffeeaddict #foodporn #coffeeholic #foodie #kopi #photography #instacoffee #art #coffeegram #caf #latteart #like #goodmorning #caffeine #coffeebreak #bhfyp

Launch – New Website and Improved Support

Over the past few months, TotalCare has been investing across different areas of the business, ranging from accreditations, staff training, internal processes and marketing, to future proof the way we engage and offer our services.

Today we are proud to launch Phase 1 of our new website. We plan to add new features to our website which will make it easier to get in touch, book services and receive faster quotations. The website is more intuitive across different screen sizes and devices.

We will keep you up-to-date with our activities, including: business updates, activities, events and where we are. We are excited for the future, and feel confident that by continually building a strong business behind the scenes, this will improve our customers experience front of house.

Visit our website today and watch out for new features coming this year: www.totalcarehygieneservices.com

 

 

#cleaning #cleaningservices #refrigeration #hotel #website #service #facilities #maintenance #engineering #newhorizons

To Scrub or Not to Scrub: Why TotalCare’s True Love Isn’t Actually Cleaning 

‘I contacted TotalCare to assist me with the completion of a tight (refrigeration) maintenance schedule. This was a success: it is safe to say that I am very pleased with the results. They took ownership over their responsibility, allowing me to get on with my own important tasks. I will continue to use them, and would happily endorse them.’

– Greg Lindley, ColdService Ltd

Recent Cooling Post Article: http://www.coolingpost.com/uk-news/bradley-comes-clean-with-new-service/

This might surprise you, but cleaning isn’t our passion. It’s part of what we do, of course: wherever human beings live or work, we create dirt and chaos that must be resolved into cleanliness and order. But anyone can mop your floor or shampoo your office carpet. We’re interested in more than that: we want to promote long-term solutions that will preserve system, facility and human health. The continuing health and happiness of your workforce. The preservation of your equipment to keep it working efficiently and well. A workspace that protects and provides for your employers. We believe that clean conditions, smooth-running equipment and healthy, comfortable inhabitants make a business really soar; a house feel like a proper home.
That’s why we employ Hygienists, not cleaners.

We want our services to make a tangible difference to the way you live and work. So we invest in the latest equipment and technologies, keeping abreast of developments in the industry. And putting the customer first means starting with our own employees.

Every one of our Hygienists is part of our core ethos, from the very beginning of their career. Each has undergone specialised training courses, then shadowed a senior Hygienist before joining a team. As a company we cover domestic, commercial and specialist cleaning and hygiene services – everything from gardens to windows to carpets to fridges, in homes and offices large and small –there’s a lot to learn. We run a strong mentoring programme to keep developing individuals’ talents, and a continuing incentive scheme to recognise outstanding contributions. Everyone is employed full-time on a secure contract, and we are proud to support the living wage for all our staff.

Our theory was that happy Hygienists would make for happy customers. Once we’d put all these systems in place, we found we had motivated, passionate employees who care just as much about your health and happiness as you do.

So when I call TotalCare Hygiene Services and book a session, what can I expect?

Do you have a garden or grounds to spruce up? An office space to sanitise? Toddler-stained carpets to rescue? Congratulations: we’ve got Hygienists ready to help you! Each of our teams is comprised of a trainee, a supervisor and a senior. They are trained in a workflow we call PAC: preparation, where the job is thoroughly assessed, planned and prepared for; application, where each team member is delegated an individual task that will receive their full attention; and confirmation, where every job is checked personally by an appointed supervisor before completion.

We’ll ensure you’re fully informed at every stage. After the initial assessment, we’ll explain what needs to be done, how we’ll achieve it and how long we expect it to take. If anything unexpected comes up during the task, you’ll be the first to know. And once we’ve finished, we’ll take you through what’s been done to make sure you’re satisfied with the results.

What if I’m not satisfied?

We try very hard to make sure you will be! But in case you’re not, our guarantee means that we’ll return quickly and at no extra cost to resolve any problems.

If you’re interested in any of our services, we’d love you to contact us via our website. Let’s make your long-term health and comfort our business: one team of happy Hygienists at a time.

Taming the Beast: How TotalCare Makes Refrigeration Headaches a Thing of the Past

 

Next time you’re in a supermarket, count up the refrigerated display cabinets (yes, we know how to live). Chances are, if you’re a customer, you’ve never noticed how many there are. In fact up to 79,000 throughout a single large grocers estate! Each chiller (another word for fridge) has on average 5-6 fans per fridge to circulate airflow, totalling 395,000 fans across one supermarket brand. If you’re a Store Manager or employee, though, we’re willing to bet you spend far too much time thinking about refrigeration units, and the many problems they tend to cause.

 

Refrigeration units: can’t live with ‘em, can’t live without ‘em

A large grocer couldn’t run without refrigeration, to cool and preserve the goods on sale. Sales revenues from chilled foods make up more then 60-70% of all goods sold throughout some single grocers. So, how critical are chilled goods from a sales and profit perspective to supermarkets? The answer is incredibly important!

Yet maintaining, servicing and mending each cabinet consumes valuable time and resources, and can even affect consumer confidence. Here’s a quick run-down of the common issues:

 

  • Drain blockages: Refrigeration units are havens for bacteria biofilms(jelly-like bacterial secretions that thrive in warm, dark and damp areas). Once the biofilms have built up, condensate is unable to drain away, resulting in water spillages on to the shop floor. Employees can only soak up the water with absorption socks called Puddle Pythons, and wait for a refrigeration engineer to be available. In the meantime, customers may slip and fall, resulting in potential injury and possibly out-of-court settlements and increased insurance premiums. 40% of all declared injuries throughout supermarkets are due to slip&trip hazards (Health&Safety Executive).

 

  • Shut-down for cleaning: most refrigeration cabinets are given a deep clean once every 9-12 months (housing and panels are generally cleaned every few weeks). The traditional cleaning method involves vacuuming drain-lines and high-pressure washing with cold to warm water – which means shutting down the cabinet, removing produce, and disrupting customers. No disinfectants are used to remove micro-organisms. However, due to the lack of correct use of chemical products in situ with a poorly executed methodology, the 1-2 time maintenances become more frequent throughout the year, which may result in compromised reputations for both the contractor and grocer.

 

  • Parts/Component breakdown: it’s been reported that, on average, 7% of refrigeration fans and fan motors need replacing every month. Based on what has previously been stated, this is approximately 27,650 per year throughout a single supermarket chain. In larger stores this can work out to be a whopping thirty parts per month per larger store! As a result of faulty fans, due to drain blockages, the evaporator coils are also prone to freezing, necessitating a full defrost and potential loss of goods and sales revenues.

 

  • Increased energy bills: The build-up of biofilms can also affect the heating/cooling flow within the unit, increasing surface corrosion and making the unit less energy efficient. It is a proven fact, throughout the refrigeration industry, that for every 1 degree increase in condensing temperature energy costs can rise by 2-4%. Studies have shown in some cases of an overall increase of up to 36%!

Other costs to grocers and contractors include: Service Contractor call out fees (inclusive contrac or pay as you go), system downtime, loss of sales revenues, component replacements, insurances premiums and energy taxes!

The build-up of dirt and bacteria jelly is worrying for stakeholders, especially when located so close to goods that are for human consumption.

What’s a Store Manager to do about all of this? It’s vital for the store’s reputation and name – and for the health and happiness of its customers – for refrigeration units to be cleaned well, maintained efficiently and mended in a way that causes the least disruption. Unfortunately, current cleaning methods don’t tend to address the underlying issues, allowing bacteria to rapidly return, and the cycle of breaking-down and patching-up to continue.

 

TotalCare does things differently

We’ve got good news for you: we believe our one-time, first-time approachshould apply to even the most troublesome of refrigeration cabinets. That’s why we’ve adopted a new cleaning method for commercial refrigerators, using products that have been registered with the international NSF non-food compounds programme. It means they can be used safely where food is stored and handled. And because we use safe cleaning products not just warm water, we completely remove the damaging biofilms each time, discouraging regrowth for longer. Infact, up to the next scheduled cleaning regime.

We also physically remove dirt and dust from circulating airflows, improving the surrounding air quality. We’ve found that our method preserves component life for longer, reduces the number of service calls, keeps drains leak-free for up to fourteen months, helps units stay energy efficient, and significantly reduces disruption in-store.

We think of ourselves as your reputation insurers: a vital, willing partner in boosting customer and employee satisfaction. This is achieved when the right combination of cleaning products with the right level of technical understanding come together.

Imagine it: no more water leak-and-breakdown headaches. You and your refrigeration cabinets can be friends for good. More importantly your customers will want to come back knowing that their goods are kept in a clean and hygienic environment!

Find out more: http://www.totalcarehygieneservices.com/refrigeration.html

It’s Time We Said No to our Cold-Weather Invaders: How Daily Hygiene Protects Your Family At Home

 

It’s autumn at last – and we’ve got woolly jumpers, hot drinks, falling leaves and roaring fires firmly back on our agenda. Unfortunately, something much less pleasant arrives alongside school terms and chilly weather: a virtual army of bugs, viruses and other nasties, ready to attack our bodies.

 

If you have children, chances are they’ve already spent a couple of days at home with a start-of-term bug. Children are especially prone to picking up cold-weather viruses, both because their immune systems are less robust than an adult’s, and because they often forget the simple hygienic practises that reduce the spread of infection.

 

But are they the only ones?

 

According to the microbiologist Professor Sally Bloomfield (London School of Hygiene and Tropical Medicine)[1], the person you’re most likely to get infected by is yourself; after that, the other people in your home. Sneezing and coughing, using the toilet or handling a pet without washing your hands afterwards – particularly if you then handle food – are easy ways for germs to spread within families. A 2007 survey by the Hygiene Council found that up to two-thirds of Britons don’t always follow basic hygiene: an astonishing and worrying proportion, especially with the rise of antibiotic-resistant superbugs in homes and hospitals. It’s also estimated that 40% of reported food-related outbreaks of infection in Europe occur in our own kitchens.

 

How do the microorganisms spread?

 

Partly by physical contact – but more often, by one person leaving bacteria on a surface, which is then touched by another. 40% of rhinoviruses (a common cold-causing virus) are infectious on hands for up to an hour…but viruses on non-porous surfaces, such as door handles and worktops, can last at least six hours, and sometimes more than a day[2]. In 2014[3], a team from the University of Arizona placed a Norovirus substitute on a single office door handle, and found it had spread to light switches, table tops, coffee pot handles, taps, phones and computer equipment throughout the entire building, between two and eight hours later.

 

So what can we do to stay healthy this season?

 

As the NHS LiveWell website reminds us: ‘Healthcare workers now realise the home has a critical role in the fight against infectious diseases’. Personal hygiene is vital, of course, but so is the cleanliness of our home. Clean and hygienic surroundings will protect ourselves and our families, particularly those most vulnerable to infection.

 

However, between work, school and other commitments, we know that cleaning often gets pushed to the bottom of the list. That’s why our domestic cleaning serviceis one of our favourites: we feel it’s something that can really benefit ordinary families, in tangible and important ways.

 

Just think about it: we’ll take our usual thorough approach and deep-clean all those hard-to-reach areas you never get round to. Our trained Hygienists use only professional equipment, and are carefully assessed every time to make sure we’ve done the best possible job. You’ll be able to come home from a long day and not worry about how the house looks; instead, more time for family, commitments, and hobbies, while we maintain a consistent cleanliness that will make your life easier, healthier and more enjoyable.

 

You might think that you don’t deserve a cleaner – or perhaps that you can’t afford one. We believe that everyone deserves to live in a home they enjoy, regardless of their circumstances. And we offer cost savings to regular customers, so it’s always worth dropping us an email to see what we can do.

Let us help you stay virus-free this season– after all, who wants to spend autumn sniffling in bed, when there’s so much else to enjoy?

[1]http://www.nhs.uk/Livewell/homehygiene/Pages/how-clean-is-your-home.aspx

[2]http://www.nhs.uk/chq/Pages/how-long-do-bacteria-and-viruses-live-outside-the-body.aspx

[3]http://www.independent.co.uk/life-style/health-and-families/health-news/a-virus-can-spread-around-an-entire-building-within-just-hours-of-contaminating-one-surface-9720988.html

Expecting a silent night this Christmas? Not if you work in a hotel…

 

If you’re employed anywhere in the hospitality industry, you’ll know that Christmas means big business. Hotels of all sizes expect to be fully booked with Christmas parties, dinners and dances throughout the festive season. Smaller businesses might request conference rooms and bars for their end-of-year parties, and larger businesses often book out multiple function rooms as well as negotiating reduced room rates for their guests.

Hotels themselves get into the spirit of things, too: themed evenings, tribute bands and DJ sets might be scheduled and opened to the general public, and New Year’s Eve parties are especially popular.

This season might be profitable (and, given the depressed economy, the festive financial boost is often essential), but it’s not easy to manage. Catering for almost 300 people – eating, drinking, and dancing till late – often means hiring extra staff, creating health and safety contingencies and submitting detailed logistics plans. The repeated late closures and extra preparations can put a great deal of pressure on serving staff, cleaning staff and management alike.

It’s the hygiene side of things that interests us most (not surprisingly). In our experience, when hotels work at capacity, night after night, throughout November and December, it’s the cleanliness that tends to suffer the most. When an event room is full, staff have less space to serve, increasing the possibility of accidents and damage. Parties mean spillages, carpet wear, and stains on soft furnishings both in conference rooms and bedrooms.

What are the most common dirt contaminates on carpets during holiday season? We’re glad you asked – though you might not really want to know:

  • Alcohol, especially red wine
  • Makeup
  • Foodstuffs
  • Chewing gum
  • Vomit
  • Fake tan spray (yes, really!)
  • Dirt and dust tracked in on shoes
  • Pest Control

With so little time between one function and the next, it’s often difficult for the furnishings to be completely cleaned in time, since traditional carpet cleaning methods take time to apply and dry afterwards.

And dirty rooms mean more customer complaints – and loss of revenue – particularly when conferences are scheduled for early January, when carpets and furnishings have not yet recovered.

What’s our solution?

Well, hiring extra staff over Christmas doesn’t just mean service workers. Your regular cleaning team will struggle to finish each room to a high standard under festive time pressure. We’re ready and able to step in: our teams can work the post-party shift to ensure that your carpets are cleaned and disinfected, and as an added bonus completely dry as fastas 30 minutes.

Since a full carpet clean isn’t possible between every event, we recommend a bonneting method, which should get the carpet through the festive season and prepare it for a thorough deep clean in early January.

Most importantly, TotalCare is committed to upholding your hotel’s reputation for excellence. We’ll work with your constraints and to your schedule. Cleaner surroundings mean more satisfied customers, fewer complaints and more secure Christmas revenues. We think that’s something worth scrubbing for!

When Cleaning Marriages Go Wrong: Common Cleaner Complaints, and Our Solutions

 

‘About us’ Flyer

 

Whether Office, Domestic or Industrial cleaning serves, these basic rules apply to across the board. We live by these. Read on to find out more…and then call us for a quote:

Does everyone deserve a cleaner, if they want one? We think so. It can be hard for a businesses and families to hire a cleaning service, despite the high level of available service providers. Some might have the feeling like it’s an unnecessary luxury, or somehow a poor reflection on them. But the simple truth is that our lives are busy and often stressful, with increasing number of daily tasks to accomplish  within the working day and with many other demands to consider. If we can make a customer’s day easier, improve general hygiene standards and freeing up time to allow our customers to focus without added stress, then this is a marriage made in heaven. We feel this is what we bring to the relationship.

That’s why we hate to hear of cleaning stories gone wrong. If a customer has put in time and expense to find a cleaning service, it’s a real shame when that relationship sours. When we began TotalCare Hygiene Services, we spent some time researching common complaints and turned these into strengths – this could explain our 5 star reviews.

Here’s what we found.

First – and this goes without saying, really – cleaning is a personal service. A customer’s home, workspace and social areas are safe spaces: it reflects who they are and what’s important to them. Letting a stranger in can be stressful! Customers, more than anything, want to feel that you understand and respect their needs and can carry out their wishes.

When things go wrong, it’s usually because this basic premise has been undermined.

Time management and ‘getting your money’s worth’

Some customers report finding their cleaner on the phone, talking to friends, or scoring in the janitors cupboard, during designated cleaning hours.

Other workers do not stay for the whole allotted time, but appear to ‘rush through’ the job as quickly as possible, in order to leave early.

Sometimes the customer feels like important tasks have been ‘skimmed over’, with more time spent on less important areas.

Safety and communication

Sometimes a cleaner has invited others to help with the cleaning, without notifying the client, whether or not these people are authenticated or professionally monitored. This feels unsafe and inappropriate to a client who has opened their home – It is true that some circumstances may occur where cleaners are unavailable, due to sickness or other issues, however and open and honest approach goes a long way.

Customers report that workers do not notify them about changes in schedule – whether in personnel, date and time changes, or even which cleaning tasks can be covered on which day. From the cleaner’s perspective, these changes are often out of their control and cannot be prevented – but poor communication has made the situation worse.

Many problems arise when the customer and the worker have not fully communicated their expectations. Some workers feel they are creating a strong customer relationship when they stop to chat, or play with the family pet – whereas the customer may see this as wasting valuable time. Other miscommunications may include the customer not understanding how long a task will take or how much it should cost, a worker not prioritising the customer’s most important requests, or expected standards of cleanliness not being met.

Professionalism and quality control

A common complaint is that, after a while, cleaning standards drop. The employee is no longer motivated, poorly remunerated, or given inadequate feedback.

Just because someone cleans their own home well, doesn’t qualify them to uphold the standards of a professional service. We employ Hygienists, because we train them in all aspects regarding the prices they offer, from the method to the theoretical.

Cleaners often appear to have a short shelf life: cleaning companies sometimes have a high turnover or send a different cleaner every week, meaning there is no opportunity for consistency and long-term relationships.

So what have we learned?

Here are our three key priorities:

Communication. Right from the beginning, it’s vital that expectations are communicated and understood on both sides. The customer needs to understand what they can expect for the price they are willing to pay, and the hygienist needs to know what the customer’s priorities are, and how best to meet them.

Consistency. Whenever possible, the same hygienist should be sent to the same customer. Any necessary changes should be communicated promptly and transparently. Long-term relationships of trust can be established, and expectations met.

Investment. Our hygienists are not temporary, under-valued or left to their own devices. For the sake of their motivation and the customer’s satisfaction, we invest in them and their future. Training and mentoring programmes, incentive schemes, continual feedback and quality control: it all helps to keep our standards high and our employees – and customers – happy.

It’s what we’re here for, after all, isn’t it?

Want to find out more about TotalCare’s domestic cleaning services? Contact us here.

 

TotalCare: A Big Solution for A Hotel’s Biggest Problem

 

Hotels are big business here in the UK: 36 million overseas visitors came to the country during last year alone[1]. It’s safe to say the economy would not function without the revenue the hospitality industry provides.

From a hotel manager’s perspective, return customers are everything: it costs five to eight times more to attract a new customer than to retain an existing one[2]. Give the customer an experience that is comfortable, easy and enjoyable – whether they’re a couple celebrating a special occasion, a tourist exploring the local area, or a business employee looking for a stress-free stay – and they’re much more likely to come back. Which means steadier revenues and a better reputation – vital in today’s era of internet reviews and viral complaints.

So let’s talk logistics for a second, because the organisation involved in keeping any hotel running smoothly can be staggering. Hotels aim for 80% room occupancy over the year: around 10% of occupancies are lost to no-shows, and staff generally over-book to compensate for these. Since the final unoccupied 10% represents only a loss in revenue, it’s vital that room turnover is as efficient as possible.

Where does that leave the cleaning schedule?Rooms are prepared for new customers after every departure, of course, but deep-cleans and refurbishments take time – and most hotels aim for a minimum of one deep-clean per room, per year. Imagine a hotel with 178 rooms: around 15 rooms will need to be cleaned per month, if every room is to be cleaned at least once within the year. It’s the hotel manager’s task to schedule the cleaning of those 15 rooms at times when occupancy is lowest, and revenues will be affected least.

The average three-star London hotel charges £128 per day[3]. So putting 15 rooms out of use for a full day means a loss of £1920 over a month, and therefore £23, 040 over the course of the year. If the type of deep-clean requires two days to fully dry and air, as some do, then that loss of revenue is doubled, to nearly £50 000.

 What do these figures tell us, here at TotalCare?That the method used to deep-clean a hotel room is far more crucial than it appears. Most carpet cleaning systems use high volumes of pressurised water and cleaning agents to penetrate the carpet, and the dirt is then lifted out using a specialised vacuum. Depending on the environment, the carpets treated this way may take anywhere from four hours to two days to completely dry. The room, at least, will need to remain unoccupied for at least a day. For older hotels, carpeted floors without underlays may trap moisture from the cleaning, resulting in condensate stains that will also need to be cleaned. More time, and more expense – and if a customer is accidentally placed in a room with a still-damp carpet, there will be complaints, possible health and safety implications and a loss of reputation and revenues via refunds or a free nights stay.

So we decided we could do things a little differently, and developed a method that will allow for same-day turnaroundfor deep-cleaned rooms. Our aim is to complete our pre-scheduled rooms (between 15-20 at a time) between the hours of 6am and 12pm. If check-in starts at 2pm, it’s possible for a room to be completely refreshed without losing any occupancy at all.

 

What are the benefits?Well, we hope the general manager’s schedule will be considerably less complicated as a result, as well as the schedules of housekeeping staff and sales teams. A hotel cleaned with our method can maximise bookings and revenues, minimise unoccupied rooms, and increase customer satisfaction. So more of those gold-standard returning customers, and fewer wet carpets. We think we can all get behind that.

 

You can read a real-life, recent case study about this method in action here.

 

[1]http://www.bha.org.uk/2609_bha_lobby_day_briefings_uk/

[2]http://www.hotelnewsnow.com/Articles/11472/10-tips-for-retaining-loyal-guests

[3]http://gb.hotels.com/hotel-price-index/7-average-room-prices-by-star-rating.html

 

A Wet Floor Sign, doesn’t mean clean floor!

Some years ago, a former colleague and I met a team of Refrigeration Engineers at a Supermarket. I was interested in what they were doing. Wet Floor Signs littered the floor, water puddles were everywhere to be seen. Initially, any passer-by would have assumed that the floor was being cleaned, so to take caution, but on closer inspection, it was evident that signs had nothing to do with cleaning…The Engineers were infact unblocking a drains.

Insite:

Refrigeration produces moisture – Warm moist air is transported by fans through a heat exchanger called an Evaporator Coil. The Evaporator is set a low temperature – its purpose is to draw in heat energy from the objects stored in the fridge.

As the air passes through the coil, moisture molecules are attracted to each other, as more and more molecules come together water droplets form. These droplets then run down the Evaporator coil into a water collection tray called the Condensate Tray. The build-up of moisture needs to flow away, via a condensate drain (which runs underneath the fridge and the store).

Dirt, packaging and bacteria cause restrictions and blockages in the drains. Water, not able to flow away, will back up and over spill all over the shop floor.

With 40% of all reported incidents across Grocers is linked to Slips and Trips, preventative measures are extremely important.

I have since noticed the same issues raising across many different Grocers at home and abroad. I have spent many years travelling in building awareness in the correct principles surrounding maintaining clean and clear drains and coils. This is truly a universal problem and for this reason TotalCare was born.

Back to the story…

Engineers vacuuming drains from blockages. What are they vaccuuming? What is the root cause of the  blockage and why does it effect so many stores in so many towns?

It is true that packaging and plastic bags can get caught in the drains, but the real colperate are Biofilms!

Biofilms are micro-organism communities. Clusters of bacteria and germs come together to support a small ecosystem within dark, damp environments. It just so happens, that refrigeration is the perfect breeding ground for microbes and pathogens. To adhere to a surface (to create a bacteria community), bacteria produces a gel  called Exopolyshaccarides – This gel forms in layers resulting in a thick congealed goo, which then fills water drains in fridges, resulting in blockages. Exopolyshaccarides (technical name for bacteria goo), are removed from drains via a vacuum.

The process of vacuuming drains is repeated again and again, meaning that the root-cause of the problem (micro-organisms) are not treated. There are many treatment methods, many of which act as a bandaid over a wound instead of treating the wound first for possible infections.

It has become evident that the correct application method needs to marry-up with the correct chemical solution. Without the two working closely together, you’ll find the same problem re-occurring way ahead of any planned maintenance.

This year has been a great testing platform for our services. We have helped and assisted the following refrigeration clients in achieving the best results: Tesco, Epta, Westway, M&S, Newman Ref and many more.

Since our visits water leak call-outs have reduced to practically zero…unfortunately we can’t prevent pieces of broccoli getting caught in the plug.

In conclusion, don’t look under that refrigerated trap door! You may just meet the Exopolysaccharide Boogy Man!
For more information follow the link:
http://www.totalcarehygieneservices.com/refrigeration.html

#drainublocking #health&saftey #calloutreduction #refrigeration #refrigerationmaintenance

Fast Drying vs Slow Drying

Just as with many things, each and every item has its advantages and disadvantages. This is the same with carpet cleaning. The first and most important is the consistency in stain removal.

Stain removal can be a hard and complex science. There isn’t a once size fits all scenario, this is because of the pH level of different substance that are drop, leaked, trodden onto the fabric. Choosing the right chemical solution and method for removing the stain is skilled job and in many cases experience wins.

The most common carpet and upholstery cleaning methods are:

  1. Bonneting – A heated (Damp) pad is used in conjunction with a slow rpm rotary machine. The pad softens the fibres and lifts dirt off the surface. Low to medium pile carpets, the likes of which found in offices, hotels and public areas, benefit from this system. Other benefits include: Fast drying, low noise, more efficient turnaround.
  2. Extraction – An Extraction wand with jets force cleaning chemical under pressure deep into the carpet pile. At the same time, as the extraction wand is moved over the carpet while powerful vacuums evacuate the moisture. Measuring the moisture level both before and after ensures the minimum amount of liquid remains in the carpet. Benefits of this cleaning are: deeper clean in between the fibres, ideal for heavily soiled carpets, removes deeper darker stains.

Extraction takes longer to dry. Bonneting is faster drying. The balancing act for any expert is matching the quality expectation vs drying expectation. The longer and slower isn’t always the best step forward, as more moisture introduced the carpet will take longer to dry. Less moisture may not remove most stains.

Both have there uses. Both can be used in combination each other. The nature of the clients expectations, operations and quality expectation will determine which is best suited to the job. An expert carpet cleaning provider should offer multiple options to get the best results.

Stain removal is a complex task. The general rule for successful stain removal is time. The faster one can react more likely the stain can be removed. Simply cleaning it with either of the above method after a long period isn’t enough. The correct steps in line with the correct chemical choice is key, but again speedy reactions will prove the most successful.

The client should also not hold its vendor to ransom, if certain stains are not removed…there something’s outside of everyone’s control.

1 2

Free Quotes

Receive a complimentary price quote for cleaning services that will fit your needs and your budget

Your Name:

Your Email:

Subject:

Your Message:

Support

Our support is not just on the job, but before the job and after the job! We are happy to look into any task, such as site inspections, maintenance training, post job reporting and auditing and complete the service job too. You'll be updated on our progress every step of the way.

Monday - Friday

Our office operates between Monday-Friday, but our service is available all week long, night or day. Our operatives travel throughout the UK servicing and maintaining facilities and commercial plant. See what we can do for you - complete the fields to the left.